Privacy Policy

• Order and transaction details, including name, email, phone, delivery and billing information, items ordered, order status and support history where applicable.
• Custom quote and enquiry details, including requested artwork, dimensions, reference descriptions, notes and contact information.
• Email subscription details, including your email address, consent time, signup source, campaign or referrer details and unsubscribe status when you request offers.
• First-party usage data, including anonymous visitor and session identifiers, pages and products viewed, wall views, size selections, cart additions, checkout starts, referrer, campaign parameters, device class and timestamps.
• Communications, technical records and information needed to prevent fraud, secure the site and resolve problems.

We use information to operate the store, process and fulfil orders, answer enquiries, prepare custom quotes, provide support, administer promotions, understand storefront performance, improve products and pages, prevent fraud, meet legal obligations and protect our rights.

We send marketing only where you have consented or another lawful basis applies. Marketing messages include an unsubscribe method, and we retain suppression records needed to respect an unsubscribe request. Transactional messages about an enquiry you requested may still be sent.

The site uses cookies, local storage and similar browser storage for essential cart state, selected market or currency, offer-display preferences, authentication where applicable, and anonymous visitor and session analytics. Some identifiers persist between visits; session analytics expire or renew after inactivity.

Payments are processed by secure payment providers. FAN CAVE does not claim to store your full card details. We may disclose information as necessary to payment, hosting, email delivery, production, fulfilment, delivery, analytics, fraud-prevention, IT and professional service providers.

Some providers and fulfilment facilities operate internationally. Your information may therefore be processed or disclosed outside Australia, subject to contractual, technical and legal safeguards appropriate to the service and applicable law.

We use reasonable administrative and technical measures to protect information. No internet or storage system is completely secure. We retain information only as long as reasonably needed for the purposes described, including order fulfilment, support, fraud prevention, records and legal obligations.

You may contact FAN CAVE to request access to or correction of personal information we hold, or to raise a privacy concern. We may need to verify your identity and may retain information where law requires it.

Australian privacy law and the Australian Privacy Principles apply to FAN CAVE where legally applicable. If you are elsewhere, additional mandatory privacy rights may apply. Contact us first so we can investigate and respond to your concern.