Shipping & Delivery

FAN CAVE canvases are made to order. Production begins after an order is accepted and may be completed by specialist third-party production and fulfilment partners. Depending on your destination and availability, an order may ship from a facility in another country.

Production and delivery timeframes shown on the site or at checkout are estimates, not guarantees, unless we expressly state otherwise. Delays can occur because of production demand, carriers, customs, severe weather, industrial action or other events outside our reasonable control.

Tracking is provided where available. Items in one order may be produced or dispatched separately and can arrive in split shipments. A delivery estimate may update after dispatch.

You must provide an accurate, complete delivery address and promptly check any address confirmation. If an incorrect or incomplete address causes return, loss or redelivery, reasonable reshipping or reproduction costs may apply where legally permitted.

Customs duties, import taxes, brokerage charges or local fees may apply to international orders and are the customer's responsibility unless checkout expressly states they are included. Customs processing may also delay delivery.

If tracking has stopped updating, an order is substantially overdue or delivery is recorded incorrectly, contact FAN CAVE with your order details. We will investigate with the relevant delivery and fulfilment partners and provide a solution as required by applicable law. Nothing in this policy unlawfully excludes FAN CAVE's responsibility for the goods reaching you.