Returns, Refunds & Replacements

FAN CAVE operates from Australia. Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law. This policy does not limit any right or remedy available to you under that law or another applicable mandatory law.

For a major failure, you may be entitled to reject the goods and choose a refund or replacement, or keep the goods and receive compensation for the reduction in value, as provided by law. For a minor failure, FAN CAVE may provide an appropriate remedy within a reasonable time as required by law.

Every canvas is made specifically for your order. We do not offer voluntary returns, refunds or exchanges for change of mind, choosing the wrong size, or other buyer error, unless FAN CAVE expressly agrees or the law requires a remedy.

For approved custom-size or custom-artwork orders, cancellation or change-of-mind is not available after production begins, subject always to mandatory consumer rights.

• Damage in transit.
• A manufacturing defect.
• The incorrect artwork or size being supplied.
• Goods that are materially different from their description or otherwise fail an applicable consumer guarantee.

Colours can vary slightly between displays and printed canvas, and normal print variation can occur. A difference caused solely by monitor settings or normal production variation is not usually a defect. This does not exclude your rights where the product is materially misdescribed or defective.

Finished canvas dimensions may vary by approximately plus or minus 1/8 inch (3.2 mm) because of normal manufacturing tolerances. We will still assess any variation that is material or means the goods do not comply with a consumer guarantee.

Contact FAN CAVE promptly through our contact form with your order details and a description of the issue. We may ask for clear photographs of the canvas, shipping label and packaging, and may need further information to assess damage or a defect. Prompt notice helps us investigate, but no stated timeframe extinguishes a right you have under applicable law.

You do not need to deal with a manufacturer or fulfilment partner. FAN CAVE will assess the claim and arrange any approved repair, replacement, refund or other remedy. If an item needs to be returned, we will provide reasonable instructions and explain responsibility for costs in accordance with applicable law.

Please check artwork, size and delivery details before ordering. If you provide an incorrect or incomplete address, or order the wrong item or size, reasonable reproduction or reshipping costs may apply where legally permitted. Contact us as soon as possible; changes cannot be guaranteed after production or dispatch.